How do I know payment is secure?
You can shop at Nell's Natural Baby online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
When checking out, our web address will change to https: that is another way to check for security.
What are your shipping policies?
All US orders over $39.00ship free!
(48 mainland states)
Shipping is calculated based on the weight of your items and the shipping service that you select at checkout. Only economy shipping for US 48 orders is free. Our detergents do not qualify for free shipping. Due to the weight of the detergents we cannot ship them for free. If you would like to upgrade your shipping or have your packaged insured by UPS or FedEx, that is optional and at your expense.
Packages are usually shipped with 24 hours of payment processing. You will receive tracking information when your order has shipped.
You can log-in to your account at any time to check the status of your orders and review past orders.
Please understand that USPS confirmation numbers are not tracking numbers. These are delivery confirmation numbers. Although you may not see any updates on your package status through the tracking number, that does not mean that it has not made progress. We apologize for this, but USPS does not always scan and update packages on a consistent basis. Bummer :( Please rest assured that your package is on the way when it is posted as being shipped.
We are happy to ship Internationally. We provide the first $5.00 of shipping charges free of charge. This will not be reflected in your cart at checkout. All international packages are required to carry insurance. For international shipments, you will be sent a paypal invoice with insurance and any additional charges for shipping. (Minus first $5.00 of shipping paid for by NNB). When this balance is paid your order will be shipped. Please note, bumGenius products cannot be shipped internationally.
What are your return policies?We want you to be really happy with all of your purchases. Unused, unwashed items may be returned within 30 days of the purchase date. We understand that some items, whether given as gifts or bought before baby arrived, may be beyond the returnable time frame. Contact us with any return issues and we are happy to work with you.
What is the Rewards Program?
NNB has a great customer rewards program that lets you earn points from each purchase to be used for gift certificates on our site. Then you can get whatever you want! Every dollar spent is worth 1 point. 300 points can be redeemed for a $15.00 gift certificate. To redeem points and check your balance, log in to your account. There are other ways to earn points. Every approved review for a product purchase at NNB receives 5 points.
What is your privacy policy?We respect your privacy and don't like junk mail as much as you. We will not use your account information for any other use except for processing your orders. Your credit card information will be requested only on the Authorize.net SSL server. You will be signed up for our newsletter on your request and may discontinue your subscription at any time. Newsletter sign-ups receive a coupon to use on their order. Enjoy!
Want some help from a local cloth diaper user?
Do you love cloth diapers?
We partner with local moms across the United States to share the news about cloth diapers. Check our map to see if there is one near you. Do you LOVE cloth diapers? Help us spread the word! Read about our Cloth Representative Program. 
